Terms of Service

1. Introduction and Acceptance

Welcome to Slim Chickens ("we," "us," "our," or "Company"). These Terms of Service ("Terms") govern your use of our website, mobile application, and food delivery services located at slim-chickens.click and all related services provided by Slim Chickens.

By accessing or using our website, placing an order, or utilizing any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our services.

1.1 Eligibility Requirements

To use our services, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Have the legal capacity to enter into binding agreements
• Provide accurate and complete information when creating an account
• Comply with all applicable local, state, and federal laws

1.2 Account Responsibility

You are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

1.3 Updates to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes by posting the updated Terms on our website with a new "Last Updated" date. Your continued use of our services after such modifications constitutes acceptance of the updated Terms.

2. Definitions

For the purposes of these Terms, the following definitions apply:

• "We," "Us," "Our," or "Company" refers to Slim Chickens, LLC and its subsidiaries, affiliates, and related entities.
• "You," "Your," or "User" refers to any individual or entity accessing or using our services.
• "Services" includes our website, mobile application, food delivery services, catering services, and all related offerings.
• "Content" refers to all text, images, videos, audio, software, and other materials available through our services.
• "Website" refers to slim-chickens.click and all associated pages and subdomains.
• "Order" refers to any request for food, beverages, or services placed through our platform.
• "Delivery Zone" refers to the geographic areas where we provide delivery services.

3. Use of Services

3.1 Permitted Use

You may use our services for lawful, personal, and non-commercial purposes only. Specifically, you may:

• Browse our menu and restaurant information
• Place orders for food and beverages
• Create and maintain a user account
• Access your order history and account information
• Contact customer support for assistance
• Provide reviews and feedback about our services

3.2 Prohibited Use

You agree not to use our services for any unlawful or prohibited activities, including but not limited to:

• Violating any applicable laws or regulations
• Transmitting harmful, offensive, or inappropriate content
• Attempting to gain unauthorized access to our systems or other users' accounts
• Using automated systems or bots to access our services
• Interfering with the proper functioning of our website or services
• Impersonating another person or entity
• Collecting user information without consent
• Engaging in fraudulent activities or providing false information
• Reverse engineering or attempting to extract source code
• Using our services for commercial purposes without authorization

4. User Accounts

4.1 Registration Requirements

To access certain features of our services, you may need to create an account. When registering, you must provide accurate, current, and complete information. You agree to update your information promptly when it changes.

4.2 Account Security

You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must:

• Choose a strong, unique password
• Keep your login credentials confidential
• Notify us immediately of any security breaches
• Log out after each session when using shared devices

4.3 Account Limitations

Each person may maintain only one account. Creating multiple accounts may result in termination of all accounts. We reserve the right to refuse service or terminate accounts at our sole discretion.

5. Products and Services

5.2 Menu and Pricing

Our menu items and prices are subject to change without notice. We strive to provide accurate descriptions and pricing, but errors may occur. In case of pricing errors, we reserve the right to cancel orders or request additional payment.

5.3 Allergen Information

Allergen Disclaimer: Our kitchen handles common allergens including wheat, eggs, dairy, soy, nuts, and shellfish. While we take precautions to prevent cross-contamination, we cannot guarantee that our food is completely free from allergens. Customers with food allergies should exercise caution and inform us of any dietary restrictions when placing orders.

5.4 Order Acceptance and Processing

All orders are subject to acceptance by Slim Chickens. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

• Insufficient inventory
• Pricing or product information errors
• Delivery address outside our service area
• Suspected fraudulent activity
• Failure to meet minimum order requirements

5.5 Delivery Terms and Service Areas

Delivery service is available within our designated delivery zones. Delivery times are estimates and may vary based on:

• Order volume and kitchen capacity
• Weather conditions
• Traffic and road conditions
• Distance from restaurant location

We aim to deliver orders within 30-45 minutes during normal operating hours. Delivery fees apply and vary by location.

5.6 Minimum Order Requirements

Minimum order values may apply for delivery orders and vary by location. Current minimum order requirements are displayed during the checkout process.

5.7 Order Modifications and Cancellations

Order modifications or cancellations may be possible within a limited time after order placement. Once food preparation begins, orders cannot be modified or cancelled. Contact customer service immediately if you need to make changes to your order.

5.8 Temperature-Sensitive Items

We take special care in handling temperature-sensitive items to ensure food safety. Items requiring refrigeration or specific temperature maintenance will be packaged appropriately. Customers should consume perishable items promptly upon delivery.

5.9 Food Quality Guarantee

We guarantee the quality and freshness of our food items. If you are not satisfied with your order, please contact us within 2 hours of delivery for resolution. We may offer replacements, refunds, or credits based on the circumstances.

6. Intellectual Property

6.1 Our Intellectual Property Rights

All content, trademarks, service marks, logos, and intellectual property on our website and services are owned by or licensed to Slim Chickens. This includes but is not limited to:

• The Slim Chickens name, logo, and branding
• Website design, layout, and functionality
• Menu descriptions, recipes, and food photography
• Software, applications, and proprietary technology
• Marketing materials and promotional content

6.2 Limited License to Users

We grant you a limited, non-exclusive, non-transferable license to access and use our services for personal, non-commercial purposes. This license does not include the right to:

• Reproduce or distribute our content
• Create derivative works
• Use our trademarks or branding
• Access our services for competitive purposes

6.3 Copyright Infringement

We respect intellectual property rights. If you believe your copyright has been infringed, please contact us with detailed information about the alleged infringement.

7. User Content

7.1 Your Responsibility

You are solely responsible for any content you submit, post, or transmit through our services, including reviews, comments, photos, and feedback. You represent that you own or have necessary rights to such content.

7.2 License Grant

By submitting content to our services, you grant Slim Chickens a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, adapt, publish, and display such content for business purposes, including marketing and promotional activities.

7.3 Prohibited Content

You may not submit content that is:

• Illegal, harmful, or offensive
• Infringing on others' rights
• False or misleading
• Spam or promotional material
• Contains personal information of others

7.4 Content Moderation

We reserve the right to review, edit, or remove any user content at our sole discretion without prior notice. We do not endorse or guarantee the accuracy of user-generated content.

8. Payment Terms

8.1 Accepted Payment Methods

We accept major credit cards, debit cards, and other payment methods as displayed during checkout. All payments must be authorized before order processing begins.

8.2 Payment Processing

Payment will be charged when your order is confirmed. For delivery orders, payment is processed immediately upon order placement. We use secure payment processing systems to protect your financial information.

8.3 Taxes and Fees

All applicable taxes, delivery fees, service charges, and tips will be clearly displayed before order confirmation. Prices include applicable sales tax unless otherwise noted.

8.4 Refunds and Credits

Refunds are processed according to our Refund Policy. Credits may be issued to your account for future orders in certain circumstances.

9. Disclaimers

9.1 Service Availability

Our services are provided "as is" and "as available." We do not warrant that our services will be uninterrupted, error-free, or completely secure. Service availability may be affected by maintenance, technical issues, or other factors beyond our control.

9.2 Third-Party Content

Our website may contain links to third-party websites or services. We do not endorse or assume responsibility for third-party content, products, or services. Your use of third-party services is governed by their respective terms and conditions.

9.3 Nutritional Information

Nutritional information provided is approximate and may vary based on preparation methods, ingredients, and portion sizes. Consult healthcare professionals for specific dietary advice.

9.4 Professional Advice

Information provided through our services is for general informational purposes only and should not be considered professional advice. Consult qualified professionals for specific recommendations.

10. Limitation of Liability

10.1 Maximum Liability

To the fullest extent permitted by law, Slim Chickens' total liability for any claims arising from these Terms or your use of our services shall not exceed the amount you paid for the specific order or service giving rise to the claim.

10.2 Excluded Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Lost profits or revenue
• Loss of data or information
• Business interruption
• Personal injury (except as required by law)
• Property damage not directly caused by our negligence

10.3 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, labor disputes, or technical failures.

11. Indemnification

You agree to indemnify, defend, and hold harmless Slim Chickens, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit or transmit
• Your negligent or wrongful conduct

12. Third-Party Links and Services

12.1 External Links

Our website may contain links to third-party websites, applications, or services for your convenience. We do not control, endorse, or assume responsibility for such third-party content or services.

12.2 Third-Party Terms

Your use of third-party services is governed by their respective terms of service and privacy policies. We encourage you to review these terms before using third-party services.

12.3 Integration Services

We may integrate with third-party delivery platforms, payment processors, or other service providers. Any issues with these services should be directed to the respective providers.

13. Termination

13.1 Termination by Company

We may terminate or suspend your access to our services immediately, without prior notice, for any reason, including:

• Violation of these Terms
• Fraudulent or illegal activity
• Abusive behavior toward staff or other customers
• Chargebacks or payment disputes

13.2 Termination by User

You may terminate your account at any time by contacting customer service or following the account deletion process on our website.

13.3 Effect of Termination

Upon termination, your right to access and use our services will cease immediately. Provisions regarding intellectual property, disclaimers, limitation of liability, and indemnification shall survive termination.

14. Governing Law and Disputes

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Connecticut, United States, without regard to conflict of law principles.

14.2 Dispute Resolution

Any disputes arising from these Terms or your use of our services shall be resolved through the following process:

1. Informal Resolution: Contact our customer service team to attempt informal resolution
2. Mediation: If informal resolution fails, disputes may be submitted to mediation
3. Jurisdiction: Any legal proceedings shall be conducted in the state and federal courts of Connecticut

14.3 Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitrations against Slim Chickens.

15. Changes to Terms

15.1 Modification Rights

We reserve the right to modify these Terms at any time to reflect changes in our services, legal requirements, or business practices.

15.2 Notification Process

We will notify you of material changes by:

• Posting updated Terms on our website
• Sending email notifications to registered users
• Displaying notices on our website or mobile application

15.3 Continued Use

Your continued use of our services after Terms modifications constitutes acceptance of the updated Terms. If you do not agree to the changes, you must discontinue using our services.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Slim Chickens regarding your use of our services.

16.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16.3 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

16.4 Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations under these Terms without restriction.

16.5 Language

These Terms are written in English. In case of any translation, the English version shall prevail.

16.6 Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.